Privacy Policy

Pearl Polymers Limited (‘PPL’) is concerned about the privacy of its users accessing its website located at www.pearlpet.net ("Website") and has provided this Privacy Policy ("Policy") to familiarise its users with the manner in which PPL collects, uses and discloses Users’ information collected through the Website.

Collection and Use of Personal Information

PPL limits its requests for information to what is required to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of user information that may be collected may include your name, gender, address, telephone number, e-mail address, credit-or debit-card information and a description of the item requested or purchased.

We may hold or process such Personal Information securely anywhere in the world, for as long as is necessary for the Purposes.

Our Website makes use of cookies to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our website and your ability to access certain features of the site or to engage in transactions.

Disclosure and Retention of Personal Information

PPL will share your personal information internally with those staff members and courier agencies that need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.

PPL keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit card or debit card purchases, we may keep your personal information for a specified period of time, if required by law for the time being in force. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.

Non-Personally Identifiable Information

We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.

In this way, your visit to our web site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our website to better understand which features are most popular and best meet the needs of our visitors.

Our Commitment to Security of Your Personal Information 

PPL strives to ensure the security, integrity and privacy of your Personal Information and to protect your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. You are required to submit your information at the time of making an online purchase on the Website. PPL uses an online payment gateway that is operated by a third party and the information that you share with PPL is transferred and shared with such third party payment gateway operator. The said operator may also have access to your online purchase history/details that you make from the Website.


Extremely sensitive information like your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and you should exercise discretion on using the same. 

PPL is not responsible for any breach of security or for any actions of any third parties that receive your Personal Information. The Website may also be linked to many other sites and we shall not be responsible for their privacy policies or practices as it is beyond our control.


Notwithstanding anything contained in this Policy or elsewhere, PPL shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

-         "Force Majeure Event" shall mean any event that is beyond the reasonable control of PPL and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc. 

Your Consent

By using our website, you consent to the collection and use of this information by PPL.

We may change our privacy policy at any time without notice. We will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. To make sure you are aware of any changes, please review this policy periodically.

If you wish to discuss any aspect of this Privacy Policy, please feel free to contact us by telephone 011-47385300 / 011-47385335 or e-mail us at info@pearlpet.net or trade@pearlpet.net.